Alliance Moving & Storage LLC

This company has made my life a living he$&! I had spent hours on the phone with the representative Kayla and trusted her information about the company without having done proper research due to time constraints. I secured them with a deposit after a negotiated agreement of around $1823 ($523.00 deposit, $650 due at pickup, and $650 due at drop-off). The pickup date was set for Sat. June

27th, 2020. A few days prior they were supposed to call to do a final inventory. I realized I had more boxes and called a few days prior to get a re-quote. Kayla had told me people do that all the time and it would be no big deal. No one ever called back and so when the day before pickup arrived, now the Inventory Manager was very upset that I had to get the quote and then undo it because he was trying to charge me another $1200 for some extra boxes. He was very rude and argumentative to the point where I was very uncomfortable and hung up. I called and asked to speak to someone else and told them what happened and they sent me to him again. I tried again until I got a Customer Service Manager named Holly. I let her know what happened and she was very empathetic and apologetic and said she'd make sure the contract was edited back to the original amount of $1823. This never happened. We've made dozens of calls over the few weeks about various things and never got calls back. The day they came to pick us up (which was a day late) we were now rushed because we still had to drive 6 hrs, and so I was rushed signing the paperwork then realized by page 3 the higher incorrect total. The driver said they would need to call me to sort it out. It never happened. They never delivered my stuff and hung up on me when weeks later I asked what was going on. They pretended they would bring my stuff a couple more times and it still never arrived. They've continued to try and extort us for more money and won't let anyone speak on my behalf to resolve this. They emailed us a month ago stating it was in local storage and we didn't need to pay anything but just pick it up before it's auctioned off, but the storage facility doesn't have my stuff. I put a claim dispute for the deposit because of the breach of contract, and a month later they used the signed documents from the pick-up with the false amounts as proof and reversed the claim causing my bank account to be overdrawn $250. I now have to borrow rent, bills, and other funds. I still don't have my belongings nor do I know where they are. My SS card and other important documents are among these boxes causing even more issues now. I never wanted my items in storage, It was to be delivered in 2-7 days from a temp-controlled truck. It's not my fault they didn't secure the drivers. Then they jerked us around for the past 4 months! I've been locked out of my original contract for months also. They are saying we owe $1800 to the storage company for 4 months of storage we never asked for after sending the email that we don't owe anything and just to pick it up. We called the storage places they claimed my belongings were and there was no record of anything under my name. It took me two years to finally post my drafted review here. I still to this day never received my belongings nor did I receive any compensation.

Move size: Studio Service cost: $1823

They company fraudlently charged additional fees for services they did not provide. I was charged an "origin" fee at the last minute do to additional items that they would not let me add on until 2 days before the move. The reasoning for this extra $500 charge, paid directly to Alliance, was because they needed to send an empty truck. On moving day a half full truck came and they strapped items to the outside of it. Alliance did nothing to help with this, they work with sketchy companies and will provide no asisstance or take responsibility for the services not provided that they charged for.

Move size: 4 Bedroom Home Service cost: $3915

I contacted company to see if they could set up my move on 03/21/202. This was last minute on 03/20 and I was sent a letter stating move would take place 03/21/202. If I had been told no I would have contacted another company because apartment contract expired 03/21 needed to be out that da. received a call at 8:30 am EST saturday 03/21 stating they would arrive 03/22 between 3 - 5 pm I advised that was too lat. the subcontractor more myself could get in touch with the company I left message advised I was cancelling the move and getting another compan. They wont refund deposit ever though they weren't going to arrive on the move date indicated.

Move size: 2 Bedroom Home Service cost: $1650

DO NOT DO BUSINESS WITH THIS COMPANY! They were a NO-SHOW on the day of my move and it's been almost 3 weeks and I still haven't received my refund! And now, every time I call them they put me on hold and then they just hang up. If I do manage get thru to someone they have an attitude, they tell me my refund has been "processed", but can't say whether or not it's been mailed to me (why the hell are you mailing me a paper check anyway - I paid you electronically and I should get a refund in the same manner). Shady shady shady! They are just a dispatch company that outsources moving/transport of your goods to other shady third-party companies. And when things go wrong, they will leave you hanging.

Long story short - I called several companies to get quotes for my move from DC to Cali and I decided to go with Alliance Moving & Storage because I felt their quote was fair and they seemed to have a good handle on things (even though the 5% they charge you to use a debit/credit card is ridiculous). So, I booked a flight and hotel to go all the way back to DC from California to be there for the 2-day window they gave me for the move. I called them several times as the 2-day window approached to make sure they had all details correct and that everything was on track. My storage unit closes access at 10pm and I knew if he didn't show up on time, the move wouldn't happen. They assured me every time that things were fine. Fast forward to the day of the move, they told me the driver would arrive between 11am-2pm. This is also how I learned that they outsourced the move to Boost Express Van Lines. Around 2pm I started to get texts from the Boost driver saying he was 35 minutes away and would be there soon. He even sent me fake screenshots of Google Maps showing he was 35 mins away. At 4pm, still no show and he stopped replying to texts and wasn't answering the phone. I called Alliance and spoke with several reps and they kept saying the driver is on his way, etc. At 6pm, still no driver and I couldn't get in touch with anyone at Alliance. He finally decided to answer his phone and was saying he wasn't sure he'd make it. And when I called him out for lying to me all day, his response was "we'll give you a discount". By 8pm he still didn't show, and I emailed every contact I had for Alliance requesting my refund - no one ever responded. I've been calling every week and still don't have my money back. I'm getting the runaround. All of this has been absolutely disheartening, on top of all the extra stress that comes with moving during a pandemic. This is one of the worst experiences I've ever had with any company. How do you drop the ball and then act like I'm annoying you by asking for my money back? You took my money without hesitation, but now you're fumbling around refunding me even though you dropped the ball. The way they handled this whole thing is horrible. Their customer service is really unprofessional and I regret doing business with them.

Move size: 2 Bedroom Home Service cost: $3028